Frequently Asked Questions

No minimum order

Every customer is important to us. Whether you need 5 gr or 5kg, whether you want to spend $10.- or $100.-. So the good news is; we don’t deal with minimum orders, hurray!

Payment

We work with one of the larger payment providers www.stripe.com to offer secure payment methods to our clients. We accept Credit Cards, Bank Transfers, Cash by registered mail, Sofort (DE), Giropay (DE), iDEAL (NL), Mistercash (BE), Postpay (IT) and cash when you pick up an order. During the ordering process, you can choose the payment option which suits you best.

Privacy and security

Our website is SSL secured to guarantee your online safety. Your personal details will only be used for shipping your order and an occasional discount offer.

Shipping

We ship all retail orders through our global fulfillment partner from the Netherlands.

We offer FREE shipping WORLDWIDE on all orders. These orders are shipped with regular post.

The majority arrives within 10 days, but due to normal customs procedures and postal service schedules they can take up to 4 weeks outside Europe.We also offer REGISTERED shipping. These packages are trackable.

UNITED STATES AND OTHER COUNTRIES: We ship all packages with our shipping partner Postnl delivery by USPS or via DHL.
EUROPE: We use DPD within Europe (except for Greece, Norway and Switzerland). DPD ships fast, very reliable and over the road with trucks.

 

The Palo Santo Shop

Our company is located in the United States. Our team works from our office in Newark and shipping is done from the Netherlands retail (Fulfillment) and from Ecuador wholesale.

Packaging & Recycling

Yes you can expect to receive a used box as we have deals with local shops to re-use their boxes. Our products are professionally packed in re-usable tins and plastic bags. We hope you re-use these materials. We try to minimize waste as much as possible. Plastics and paper are picked up for recycling and all the plant material goes in our garden. As we are aware that shipping these sacred plants across the globe costs energy we try to keep the weight of the parcels as low as we can.

Guarantees

Sustainability
Because we live in Ecuador and source most of our products ourselves, we guarantee that all Palo Santo products are ethically and sustainably harvested and processed.

Fair Trade
Because we play an active role in the community we guarantee that we share with and support the local communities we work with.

Professional logistics
Because we ship from The Netherlands, Europe we guarantee to provide professional fast shipping, and the best customer service always of course!

Love
Because we love what we’re doing, we guarantee to share this love. At your service!